RUBIK - CWX Solutions
CWX is a flexible, yet robust web-based solution designed to intelligently automate and manage the end-to-end receivables lifecycle. For recovery managers, CWX provides the essential management tools that automate workflows and streamline processes to ensure consistency across the organisation. CWX also provides comprehensive reporting and through its rich Management Dashboard, provides visual updates on the status and productivity of recovery agent activities. CWX assist companies globally, to manage their receivables and recoveries process in order to improve their operational and management reporting capabilities.
CWX Key Features
- A comprehensive Debtor Relationship Management screen.
- Web-based access for external collector operations or legal departments.
- Integration to call centres and predictive diallers.
- Behaviour policy scoring for all customers and accounts.
- User-designed and controlled screens, data fields and strategy rules.
- Legal module. Legal process functionality that can be configured for different localities.
- The capability to integrate with document imaging systems, credit bureau information and SMS and email messaging systems.
- Select the degree of automation you require for strategies or tasks.
- Outside Agency Management.
- Integration to Crystal Reports and other ODBC compliant reporting tools to allow users to design and manage reports, notices, statements and letters.
- Management Console. Real-time access to staff productivity and performance.
- Business Rules Manager to allow for task automation and the rapid development of strategies.
- The complete recovery process, including the capability to process interest, collection charges, payments and statement of account.
- Flexible employee profiling to maximise the efficiency of staff and collectors with different experience and language skills.
- Multi language, supports a number of character sets.
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