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    • Our Partners
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      • Payment and API
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exciting
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Job Description

Help Desk & Engineer

Job Description

Help Desk & Engineer

Essential skills: intermediate technical skill (Oracle, Linux), problem solving, critical thinking, with a keen eye for detail, experience: at least 3 years as technical support.

Requirement

  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Ask customers targeted questions to quickly understand the root of the problem
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Prioritize and manage several open issues at one time

Join with us and find the exciting opportunities

Apply

Join with us and find the exciting opportunities

Apply

We are ready to be your
partner in growth

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PT Abhimata Persada

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  • Menara Batavia, 5th Floor
  • Jl. K.H Mas Mansyur Kav.126
  • Jakarta 10220 Indonesia
+62 21 5793 0180
info@ptap.co.id

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