Maintenance
Perform a series of preventive treatments, including routine inspections and actions to prevent problems and is carried out periodically (i.e., quarterly) as follows:
Corrective Maintenance (CM)
Corrective Maintenance, namely Corrective Action, Root Cause Analysis and Defect Fixing in order to repair and / or prevent similar problems from recurring in the future. This is done in accordance with the agreed Service Level Agreement (SLA).
We will work together with our principal to fix and make the patch released, actively communicate with the customer, and schedule to apply fixes, testing, distributing and implementing patch released that has been provided by the principal. As a result, Corrective Maintenance report will be provided.
Helpdesk
In order to support Bank’s needs to ensure that support and maintenance process runs well, we also have Helpdesk available 24/7 where customer can log a case and provide the 1st level of support
Helpdesk
In order to support Bank’s needs to ensure that support and maintenance process runs well, we also have Helpdesk available 24/7 where customer can log a case and provide the 1st level of support
