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Service Maintenance Service
Maintenance

Preventive Maintenance (PM)

Perform a series of preventive treatments, including routine inspections and actions to prevent problems and is carried out periodically (i.e., quarterly) as follows:

  • Routine check configuration of application and overall system performance.
  • Monitoring and routine checking (health check) for production server.
  • Perform housekeeping and data cleansing.
  • Provide product information update when available.
  • Provide preventive maintenance reports.

Corrective Maintenance (CM)

Corrective Maintenance, namely Corrective Action, Root Cause Analysis and Defect Fixing in order to repair and / or prevent similar problems from recurring in the future. This is done in accordance with the agreed Service Level Agreement (SLA).

We will work together with our principal to fix and make the patch released, actively communicate with the customer, and schedule to apply fixes, testing, distributing and implementing patch released that has been provided by the principal. As a result, Corrective Maintenance report will be provided.

Helpdesk

In order to support Bank’s needs to ensure that support and maintenance process runs well, we also have Helpdesk available 24/7 where customer can log a case and provide the 1st level of support

helpdesk@ptap.co.id
+6281296296093

Helpdesk

In order to support Bank’s needs to ensure that support and maintenance process runs well, we also have Helpdesk available 24/7 where customer can log a case and provide the 1st level of support

helpdesk@ptap.co.id
+6281296296093

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PT Abhimata Persada

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Contact

  • Menara Batavia, 5th Floor
  • Jl. K.H Mas Mansyur Kav.126
  • Jakarta 10220 Indonesia
+62 21 5793 0180
info@ptap.co.id

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