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Managed Services
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What is Managed Services in Banking and Financial Industries?

Generically speaking Managed services in the banking and financial industries refer to the practice where a financial institution outsources specific IT functions, operations, or infrastructure management to a third-party service provider.

This provider then takes responsibility for the proactive management, monitoring, and maintenance of these services, often based on a service level agreement (SLA).

For the banking and financial sector, managed services are particularly crucial due to the highly sensitive nature of financial data, the need for uninterrupted services, and the complex web of regulations they must adhere to.

These services go beyond simple IT support; they involve a provider taking on the ownership and accountability for the performance, security, and compliance of the outsourced functions.

Cloud-based Banking Managed Services

Cloud-based banking and financial industries managed services refer to the outsourcing of the management and maintenance of cloud-based IT infrastructure, applications, and processes to a third-party service provider, specifically tailored for the unique needs and stringent regulatory requirements of the financial sector.

However, managing complex cloud environments while ensuring the highest levels of security, compliance, and operational efficiency can be challenging for financial institutions. This is where managed services come into play. For the financial industry, managed services on the cloud mean partnering with a specialized provider who takes on the responsibility for the day-to-day management, monitoring, and optimization of their cloud-based systems.

Our Managed Services

As a major player in banking and financial industries consulting company, we offer the following services:

  • Banking operational services: we provide daily banking operational support 24/7. One of our major achievements in banking support is BI-FAST support. In short, BI-FAST is Bank Indonesia’s fast payment system that facilitates real-time and secure funds transfer between banks in Indonesia.
  • Product implementation: we implemented several banking solutions in the areas of trade finance, bank reporting, bank treasury, risk management, fraud system, etc.
  • Infrastructure and security services: we provide infrastructure support both on-premise and on-cloud (in terms of Software-as-a-Service/SaaS) for banking and financial industries 24/7.

For more information about our support and other offers, feel free to post an email to pmg@ptap.co.id

Managed Services for Banks

Secure, Scalable, and Always-On Banking Operations

In an industry where downtime, inefficiency, and risk can lead to massive losses, banks need more than just IT support — they need a trusted managed service partner. Our Managed Services for Banks offer end-to-end solutions that ensure operational resilience, regulatory compliance, and long-term scalability.

What Are Managed Services for Banks?

Managed Services in the banking sector involve outsourcing critical IT, infrastructure, and operational support to a dedicated partner. This allows your bank to focus on innovation and customer experience while we handle the day-to-day technical operations with precision, security, and speed.

Why Leading Banks Trust Our Managed Services?
  • Banking-Specific Expertise: We understand the regulatory environment, security demands, and technical infrastructure unique to financial institutions.
  • Proactive Monitoring & Incident Prevention: We don’t just react to issues — we prevent them. Our 24/7 monitoring and predictive analytics identify and resolve potential problems before they impact your operations.
  • End-to-End IT Management: From core banking systems and cloud infrastructure to cybersecurity and user support, we manage your entire tech stack with reliability and accountability.
  • Regulatory Compliance Built In: We align our services with local and international banking regulations, ensuring your institution remains audit-ready at all times.
  • Scalable Solutions for Growth: As your bank grows, our managed service offerings scale with you — delivering agility without compromising stability.
Managed Services We Offer to Banks
  • IT Infrastructure Management: Cloud, on-premise, and hybrid environments — all managed for uptime, performance, and security.
  • Core Banking System Support: Round-the-clock management, maintenance, and optimization of core platforms.
  • Cybersecurity Services: Advanced threat detection, incident response, and compliance with banking security standards.
  • Service Desk & End-User Support: Reliable support for internal teams and customer-facing platforms.
  • Disaster Recovery & Business Continuity: Ensure your critical banking services remain operational in the face of disruption.
Transform Operations. Reduce Risk. Improve ROI

With our Managed Services, banks reduce operational costs, increase uptime, and improve compliance — all while freeing internal resources to focus on strategic growth and customer service.

Ready to Future-Proof Your Banking Operations?

Let us handle the complexity behind the scenes so you can lead with innovation and confidence. Contact us today to learn how our Managed Services can transform your bank’s operations.

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  • Menara Batavia, 5th Floor
  • Jl. K.H Mas Mansyur Kav.126
  • Jakarta 10220 Indonesia
+62 21 5793 0180
info@ptap.co.id

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